Refund Policy

**Rellio Services Travel Business Refund Policy**

At Rellio Services, we are committed to providing top-notch travel services to our valued customers. We understand that plans can change, and situations can arise that may require adjustments to your travel arrangements. To ensure transparency, fairness, and customer satisfaction, we have established a comprehensive refund policy that outlines the procedures and guidelines for requesting refunds for our travel services. Please take a moment to familiarize yourself with our refund policy detailed below.

**1. Booking and Cancellation Policy:**
1.1. All bookings and reservations made through Rellio Services are subject to the terms and conditions specified by the service providers, including airlines, hotels, transportation companies, and tour operators. These terms may vary and are beyond our control.
1.2. If you wish to cancel or modify your booking, please notify us as soon as possible. Cancellation and modification fees may apply, based on the policies of the respective service providers.

**2. Eligibility for Refunds:**
2.1. Refund eligibility depends on the terms and conditions of the services booked and the time frame of the cancellation or modification.
2.2. In cases where service providers offer refunds for cancellations, Rellio Services will facilitate the refund process on your behalf, subject to any applicable fees and deductions.

**3. Refund Request Procedure:**
3.1. To request a refund, you must submit a formal refund request to Rellio Services via email or in writing, including your booking reference number, full name, contact information, and reason for the refund.
3.2. Please allow a reasonable processing time for us to review your request and liaise with the relevant service providers.

**4. Refund Processing:**
4.1. Once we receive your refund request and verify the eligibility, we will process the refund as per the terms and conditions of the service providers.
4.2. Refunds will be processed using the original payment method used for booking, unless otherwise specified.

**5. Non-Refundable Services:**
5.1. Some services may be labeled as non-refundable or subject to strict cancellation policies by the service providers. These conditions will be communicated to you before booking.
5.2. In cases of non-refundable services, Rellio Services will inform you of the implications and provide you with alternative options if available.

**6. Processing Time for Refunds:**
6.1. The time frame for processing refunds varies depending on the service providers’ policies and the payment methods used. It may take several business days or more for the refund to reflect in your account.

**7. Change of Travel Dates:**
7.1. If you need to change your travel dates, Rellio Services will work with you to facilitate the change, subject to availability and the terms of the service providers.
7.2. Any difference in costs due to the change of dates, such as fare differences or additional charges, may apply and will be communicated to you.

**8. Force Majeure:**
8.1. In cases of unforeseen circumstances or events beyond our control, such as natural disasters, political unrest, or pandemic-related restrictions, our refund policy may be adjusted to align with the policies of service providers and local authorities.

**9. Communication and Support:**
9.1. Our dedicated customer support team is available to assist you with refund inquiries and provide updates on the status of your refund request.

We value your trust and are committed to ensuring that your travel experience with Rellio Services is enjoyable and worry-free. Please note that this refund policy is subject to change, and the most recent version will be available on our website. If you have any questions or concerns regarding our refund policy or need assistance with a refund request, please don’t hesitate to contact us using the provided contact information.

Thank you for choosing Rellio Services for your travel needs. We look forward to serving you and helping you create memorable travel experiences.